Mini Trail Set (£20.00) / Clarifying Lotion (£14.00)
After purchasing the trail size of Clinque's Three Step Routine before i went to Egypt, i became totally hooked. The Clinque Three Step routine consists of a cleanser (in both a liquid or soap form), a toner and a moisturiser. It has been around for quite a while and i had already recieved quite a few samples already so before i went jetting off i though these would be the perfect minis to take away. The trial kit with smaller sample sizes was around £20, but they lasted me such a long time - no lie - i had the liquid cleanser and toner for atleast a good month and a half (if not longer).
The liquid soap lathers so well you only need the smallest pea size amount and the toner only needs one dab on to a cotton pad. And, most amazingly it actually cleared my skin pretty well and i really feel like it has throughly cleaned my skin. Although, the moistriser was nice and light, i still prefer to stick my normal one.
However, a couple of weeks ago, on November the 2nd (to be precise) i ordered a full 200ml bottle of toner. It arrived an after a few days use the smell changed to a rusty, very acholohic tone - not nice in the slightest. Plus i was horrified what i was using on my skin - incase it actually irratated it or burned it? This may sound drastic but the small was really, quite potent. So i emailed Clinque with my issue, they responded promply asking for the batch code on the bottom of the bottle. After doing so they replied..
"Thank you for your email.
While we are pleased that you enjoy our products, we regret to learn of the difficulty you experienced with your most recent purchase. Please be assured that all Clinique products are produced with utmost care under the constant supervision of Quality Assurance personnel. This ensures their unvarying high quality. Because such care is taken throughout production, we are concerned that your purchase did not measure up to our usual high standards. Please accept our apology for any inconvenience caused. We are forwarding a replacement which we are confident you will find to be completely satisfactory.
Again, thank you for taking the time to share your thoughts and concerns.
Sincerely,"
I think this is fanastic customer service and i am pleased that i havent wasted £14 on a toner that i think may be out of date or a wrong batch. My thoughts of Clinque as a brand have really improved, sure they may have sent me a duff bottle but their customer service team were really helpful! Kudos to Clinque!
